Rectifying mistakes seems more stressful than making the booking itself. Why? Because it involves several steps and methods. And, which method will be used for which rectification highly depends on the severity of the mistakes. Hence, it is important to check the airline’s policy regarding name changes or corrections.
Passengers who booked their flights with Aeromexico Airlines and are wondering about its name-change policy should read this blog. Here, we will share detailed information on Aeromexico name change policy, methods, and associated fees.
What Is Aeromexico Name Change Policy?
It’s important to review the name change policy before attempting to rectify the name mistake. The policy review is not only helpful for understanding the rectification rules, but also for knowing the fees. As is known, all airlines have a strict rule that the name on the ticket must match the name on your passport.
In simple words, the passenger who requests a name change must be the same person who booked the ticket earlier. For a clearer picture, let’s learn the primary rules outlined in Aeromexico name change policy:
- Ticket swapping, transferring, or altering the full name is not permitted under any circumstances.
- The name alteration on an Aeromexico ticket is only allowed once. Meaning the re-correction will not be allowed if a passenger requests to correct the mistake again.
- Minor mistakes need to be corrected, even if they’re not severe.
- The airline only permits 3-4 characters to be changed in the entire name.
- Changing the last name is considered a major change and typically incurs the name change fee.
- Documents are required to rectify the major corrections, as per Aeromexico name change policy.
- The name correction is only permitted on an unused ticket.
- The airline permits passengers to correct name mistakes only on flight tickets it manages and operates.
- Aeromexico usually won’t allow direct name rectification for tickets booked through external sources. Hence, the passenger needs to contact the agent who sold them the flight ticket.
- The name correction on an Aeromexico international flight ticket needs to be made at least 15 days before the flight departure if you don’t want to face last-minute distress.
The above-mentioned rules are enough to make you understand Aeromexico name change policy. In addition to these rules, the airline may not allow name corrections for discounted and promotional fares. However, to avoid this confusion, you can speak to the airline directly.
Note: As per the Flying Rules Aeromexico name change policy, if the passenger wants to transfer their ticket to another passenger, they must first cancel the booking and make a new reservation.
How Can Aeromexico Name Change On The Ticket Be Made?
If the ticket is booked directly with the airline, a passenger has multiple options to rectify the mistakes, including direct assistance from the airline. But if they purchased the ticket through a third-party agency, they need to contact that agency, as it has the booking data, not the airline.
Now, let’s have a look at the methods that can be used for the Aeromexico name change:
Online Method: Via The Main Site/App
One widely used method to correct a name mistake is to use the airline’s main site. However, those who are correcting the mistake for the first time via the website/app are surely unaware of the right steps. If you are one of those, then you need to read the steps below:
- Go to the main site of Aeromexico Airlines, or download the official Aeromexico app.
- Enter your last name and booking reference code in the “My Trips” section.
- Your booking details will appear on your screen.
- Go to the “Passenger Name” section and look for the “Edit” option.
- After clicking on Edit, enter the correct spelling of your name.
- If the screen prompts you to attach the document for verification regarding the Aeromexico name change, proceed with it.
- Double-check the details before saving the changes.
- Now, pay the name change fee if it appears on the screen.
- Wait to receive an official email containing your updated e-ticket.
If you follow the steps above, you will easily correct your name mistake. However, this method is mainly for minor name rectification. If your mistake is significant, changes are required; you need to follow the method outlined below.
Offline Method: Via The official Customer Support
The airline’s official site is quite helpful for Aeromexico name change related to minor reasons. But if the mistake is significant or involves legal issues, you need to go with the offline method. Here are the steps for it:
- Dial 00 52 25551334000, the official contact number of Aeromexico Airlines. Meanwhile, if this number is occupied and your request is urgent, you can speak to a travel expert at +1-800-506-7805.
- Wait for the executive to join the call. In the meantime, gather your booking details and necessary government-issued documents.
- After connecting with the executive, share the details and ask them to correct or change your name.
- After verifying your documents, the executive will update the ticket with the name change (Only major corrections will be implemented).
- The executive might ask you to pay the name-change fee, which is generally applicable to major corrections.
- After making the changes, the representative will send an email to confirm that your Aeromexico name change has been successfully completed.
This method and these steps are quite helpful for making major corrections without much effort. Apart from it, if any passenger wants in-person assistance, they can go to the nearest airport and request the name change/correction directly from the airline staff. But don’t forget to carry your government-issued IDs and booking details.
Conclusion
Aeromexico Airlines offers flexibility to passengers who made name mistakes. All they need to do is check the airline’s name change policy, follow the rules, and rectify it by choosing the right method. If you don’t want to deal with a complex situation, just call the airline or talk to a travel expert. You can also ask them how to add lap infant Aeromexico existing booking.
